Communications support

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Communication support FAQs

The purpose of the FAQs (frequently asked questions) is to guide staff and partners to sources of assistance on information and communications resources at ILRI. This page is structured according to the main areas of communication and knowledge management work:

  1. General communication and knowledge management (and doing things by yourself),
  2. Public awareness,
  3. Events, engagement and collaboration,
  4. Publishing,
  5. Design,
  6. Work with specific tools and platforms,
  7. Training and capacity development,
  8. Extra resources, materials and equipment.

Please edit these pages as you see fit and as you see out-of-date information.

How do I...?

Work on general communication and knowledge management (and do things myself)?


  • A: Go to [[1]] and enter your usual ILRI login credentials; check your information, edit this information if needed, select the number of cards you want and give us the cost code for printing.


  • Q: Get some advice on my project's or team’s knowledge sharing, communication and engagement strategy?
  • A: Email Tsehay Gashaw at []
  • Q: Arrange 'social reporting' for my event (blog, video, photo, presentations, etc.)
  • A: Contact:

Tsehay Gashaw at: [] for events

Work on Public awareness?


Q: Raise public awareness of my work, product, event?

  1. Discuss options with your program/CRP comms staff for standard work
  2. Consult [Susan MacMillan] for high-profile or institution-wide matters (e.g., developing an opinion piece to run in major media or strategic advice on appropriate messaging for influencing policymakers in a slide presentation or photofilm'). Note that at this time we are unlikely to be able to support most mid/low level public awareness or advocacy work, which will have to be done mostly by projects and programs themselves.

Q: Obtain media coverage for my work, product, event?

  1. Consult your program/CRP comms staff for getting local media coverage, always copying [Susan MacMillan] and [Shirley Tarawali] for their information and prior approval (priori approval is needed for all media work)
  2. For Ethiopia media work, also keep [Meron Mulatu] informed
  3. For institute-wide, international or high-profile coverage, consult [Susan MacMillan] well in advance (e.g., at least 2 months before a high-profile paper is published)

Q: Get a story written about my work aiming to influence specific groups?

  1. Work with your program/CRP comms staff to develop a blog article
  2. For strategic help, in Nairobi talk to [Susan MacMillan]
  3. In Addis talk to [James Stapleton]

Work with events, engagement, collaboration?


  • Q: How do I get broadcast my event across the web?
  • A: Contact ICT help desk E-mail: []


  • Q: Design and facilitate a face-to-face event (meeting, conference or workshop)?
    1. In Addis Ababa and Nairobi, contact [Tsehay Gashaw]. Still in Nairobi, though beyond ILRI, you might contact: Ed Rege (PICO team - and/or Sue Canney-Davidson (
    2. For any other event around the world [Tsehay Gashaw]
    3. Excellent global facilitators we recommend include: Ewen Le Borgne ( based in the Netherlands. Peter Ballantyne ( based in Scotland. Ed Rege ( based in Nairobi, Amanda Harding ( based in Paris, Carl Jackson ( based in Hastings UK, Pete Cranston ( based in Oxford UK and Nancy White based in Seattle (

Contact Tsehay Gashaw at: []

  • Q: Organize the logistics of a face-to-face event (meeting, conference or workshop)?
  • A: Follow this event logistics checklist.

Contact [Tsehay Gashaw]

  • Q: Get some photos taken of my event?
    1. In Addis, email Apollo Habtamu at [], or [Bethlehem Alemu]in his absence.
    2. In Nairobi, email [Paul Karaimu] (special events)


These could be surveys, social media campaigns, consultation processes, engaging and interactive events and conversations etc.

  • Q: Find out how to make your work / process / project / event more interactive and engaging
  • A:

Contact [Tsehay Gashaw]


  • Q: Find out how to get your team, partners, program to collaborate and set up its information systems accordingly?
  • A: Contact [Ben Hack] and [Tsehay Gashaw]

Work with publishing (and editing)?


  • Q: Submit a manuscript for publication in an ILRI publication series?
  • A: Send an email to James Stapleton []
  • Q: Obtain an ISBN for my ILRI publication?
  • A: Send the title of the manuscript (as will be published) to James Stapleton []


  • Q: Select a copyright text and license for my report, photo, PowerPoint presentation or website?
  • A: Creative Commons: see standard text
  • Q: Upload a document onto the ILRI website?
  • A: All documents are published through CGSpace. Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Tezira Lore). Some document types (posters, presentations, etc) are posted to specialized web services – see questions under WEB POSTINGS below.


Work with design?


  • Q: Get design advice and assistance for my project (digital colour printing, offset printing, posters, publications, event displays or photography)?
  • A: Apollo Habtamu ([]) in Addis Ababa and generally.
  • Q: Get help in designing and producing a poster for my project?
    1. Work with your program/CRP comms staff
    2. In Nairobi, contact [Paul Karaimu]

> > Q: Get a poster for my project printed?

    1. In Addis, email [Apollo Habtamu]
    2. In Nairobi, email [Wilson Maina] and copy [Paul Karaimu]

> > Q: Get an exhibit made for an event?

    1. Discuss options with your program/CRP comms staff
    2. For additional support, in Nairobi, consult [Susan MacMillan]
    3. In Addis, consult [Meron Mulatu]

Work with training and capacity development?


  • Q: Produce some online e-learning materials?
  • A: Consult Phil Sambati ([]) in the Impact at scale program.


Work with specific tools and platforms?


  • Q: Publish an update on ilrinet?
  • A: For ILRI announcements, email Parmilia Yeshitella at: []


Q: Make a film or photofilm about my project?

  1. In Nairobi, consult [Paul Karaimu]
  2. In Addis, consult [Apollo Habtamu]

Q: Produce an audio slideshow, audio recording, podcast or other multimedia product for my project?

  1. In Nairobi, consult [Paul Karaimu]
  2. In Addis, Apollo Habtamu []


Q: Get some photos taken of my event?

  1. In Addis, email Apollo Habtamu at []
  2. In Nairobi, email [Paul Karaimu]


  • Q: Edit my team or project pages on the ILRI website?
  • A: Depending on your program, email [Tezira Lore]



  • Q: Publish a presentation or poster on the ILRI SlideShare page?
  • A: Email Bizuwork Mulat ([]).



> Depending on your program, email [Tezira Lore].


  • Q: Set up a wiki for my group or project / this will be replaced soon with another collaboration platform.
  • A: Email Bernhard Hack at: or Tsehay Gashaw at: []

Find extra materials, equipment resources?


  • Q: Buy or borrow or obtain a journal article or other information material?
  • A: email Wilson Maina at []
  • Q: Which journals does ILRI subscribe to?
  • with any queries.
  • Q: Access e-journals and e-resources?
  • A: For e-journals go to [|]
  • A: For e-resources go to [[3]]
  • Q: Search the InfoCentre catalogue over the Internet?
  • A: Search CGSpace ([|]) or browse ILRI publications on CG Books


  • Q: What are the opening times?
  • A: Nairobi: Monday to Friday 0800 – 1630 hours
  • A: Addis Ababa: Monday to Friday 0815 – 1645 hours
  • Q: Who can borrow books from the InfoCentre?
  • A: Staff members can check out books while external users can use only on the premises. External users can check out books if only their affiliated institution has an Inter-lending agreement with ILRI InfoCentre.
  • Q: Book the Nairobi Infocentre for a meeting?

> A: Email Wilson Maina []


  • Q: Who can use the internet cafés?
  • A: ILRI staff members, staff members of other CGIAR centres, external registered users, guests, trainees, postdoctoral fellows and consultants are eligible to use the internet café.
  • Q: When is the internet café open?
  • A: The Internet café is open from Monday to Friday between 0815 and 1630 hours for all users (internal and external); Internal users can access the Internet café 24 hours, from Monday to Sunday and on all public holidays.