Suggested revised structure for FAQs

Communication support FAQs

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The purpose of the FAQs (frequently asked questions) is to guide staff to useful information and resource persons of assistance on information and communications at ILRI. Communication and information/knowledge work at ILRI entails:

• Engaging audiences (including communication and knowledge sharing strategies);
• Meetings and events;
• Public awareness;
• Finding and managing information;
• Multi-media work;
• Publishing and design;

ILRI communication also entails:

• A whole range of communication tools;
• Our training services (Komms Klinics and more);
• Our physical facilities (info centre, internet cafe etc.);
• Relations with our ICT services;

This FAQ section is structured according to these categories.

How do I engage audiences?

KNOWLEDGE SHARING & COMMUNICATION STRATEGIES

• Q: Get some advice on my project's or team’s knowledge sharing and communication strategy?
• A: Email Peter Ballantyne at: [p.ballantyne@cgiar.org] or Ewen Le Borgne at [e.leborgne@cgiar.org]

• Q: Arrange 'social reporting' for my event (blog, video, photo, presentations, etc)
• A: Contact Peter Ballantyne at: [p.ballantyne@cgiar.org] or Tsehay Gashaw at: [t.gashaw@cgiar.org]

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• Q: Locate all the knowledge sharing and communication channels across the institute?
• A: Download the ILRI toolbar in three steps at: http://ilri-comms.wikispaces.com/ilritoolbar

• Q: Organize effective meetings and events to engage participants?
• A: Read the next section on 'how do I organize effective meetings and events?'

How do I organize effective meetings and events?

ONLINE AND VIRTUAL MEETINGS

• Q: How do I get a web conference for my meeting?
• A: In Addis contact ICT help desk E-mail: [ilri-eth-ict-helpdesk@cgiar.org]

• Q: How do I get broadcast my event across the web?
• A: In Addis contact ICT help desk E-mail: [ilri-eth-ict-helpdesk@cgiar.org]

• Q: Which web tool should I be using for my meeting?
• A: Please refer to the guide

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FACE-TO-FACE MEETINGS

• Q: Design and facilitate a face-to-face event (meeting, conference or workshop)?
• A: In Addis, contact [p.ballantyne@cgiar.org] or [Ewen Le Borgne]

• Q: Organise the logistics of a face-to-face event (meeting, conference or workshop)?
• A: Follow this event logistics checklist. In Addis, contact [p.ballantyne@cgiar.org] or [Ewen Le Borgne]

How do I develop strong public awareness?

PUBLIC AWARENESS

• Q: Obtain general public awareness support for my event?
• A: In Nairobi, email Susan MacMillan at: [s.macmillan@cgiar.org] or Muthoni Njiru at: [m.njiru@cgiar.org]

• Q: Obtain media coverage of my event?
• A: In Nairobi, email Susan MacMillan at: [s.macmillan@cgiar.org] or Muthoni Njiru at: [m.njiru@cgiar.org]

• Q: Get a story written about my work?
• A: Email Susan MacMillan at: [s.macmillan@cgiar.org] or Paul Karaimu at: [p.karaimu@cgiar.org]

• Q: Get a poster for my project?
• A: In Addis, email Apollo Habtamu at [a.habtamu@cgiar.org]In Nairobi, email Muthoni Njiru at [m.njiru@cgiar.org]

• Q: Get an exhibit made for an event?
• A: In Nairobi, email Muthoni Njiru at [m.njiru@cgiar.org]

• Q: Make a film about my project?
• A: In Nairobi, email Clare Kemp at: [c.kemp@cgiar.org]

• Q: Produce an audio slideshow, audio recording, podcast or other multimedia product for my project?
• A: In Nairobi, email Paul Karaimu at: [p.karaimu@cgiar.org]. In Addis, contact Tsehay Gashaw at: [tgashaw@cgiar.org] or Zerihun Sewunet at: [zsewunet@cgiar.org]

How do I find and manage information?

FINDING INFORMATION: INFO MATERIALS

• Q: Buy or borrow or obtain a journal article or other information material?
• A: In Addis, email Emaelaf Kebede at: [e.kebede@cgiar.org] In Nairobi, email Nelson Mwalwala ([n.mwalwala@cgiar.org])

• Q: Request a literature search?
• A: In Addis, email Emaelaf Kebede at: [e.kebede@cgiar.org]In Nairobi, email Nelson Mwalwala ([n.mwalwala@cgiar.org])

• Q: Which journals does ILRI subscribe to?
• A: Go to [[1]]

• Q: Access e-journals and e-resources?
• A: For e-journals go to [http:ilrinet.ilri.cgiar.org/infocentre/pageselflink.asp?pageid=359&menuid=26| http:infoilri.wordpress.com/ilri-journals-list/]
• A: For e-resources go to [[2]]

• Q: Search the InfoCentre catalogue over the Internet?
• A: Search Mahider ([http:mahider.ilri.org/| http:mahider.ilri.org]) or browse ILRI publications on CG Books

MANAGING INFORMATION

• Q:
• A:

• Q: How do I submit official content to the ILRI online repositories?
• A: If you want to submit:

A publication: Most documents are published through Mahider ([http:mahider.ilri.org/| http:mahider.ilri.org]). Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Abeba Desta, Tezira Lore, Jane Gitau, Evelyn Katingi, Douglas Ikong'o). Some document types (posters, presentations, etc) are posted to specialized web services - see questions under WEB POSTINGS below. A (Powerpoint) presentation: A (set of) picture(s): A blog post:

How do I use multi-media work?

PHOTOGRAPHY

• Q: Get some photos taken of my event?
• A: In Addis, email Apollo Habtamu at [a.habtamu@cgiar.org] or Zerihun Sewunet at [z.sewunet@cgiar.org] In Nairobi, email Muthoni Njiru at [m.njiru@cgiar.org] or Samuel Mungai at [s.mungai@cgiar.org]

VIDEO WORK

• Q: Get some video recordings of my work or event?
• A: Contact Zerihun Sewunet at [z.sewunet@cgiar.org] or Apollo Habtamu at [a.habtamu@cgiar.org].

AUDIO RECORDINGS AND PODCASTS

• Q: Get audio recordings of my work or event?
• A: Contact Zerihun Sewunet at [z.sewunet@cgiar.org] or Apollo Habtamu at [a.habtamu@cgiar.org].

How do I organize publishing and design?

PUBLISHING

• Q: Decide which type of ILRI publication I should publish?
• A: Download the PDF file or send an email to Emaelaf Kebede [e.kebede@cgiar.org]

• Q: Submit a manuscript for publication in an ILRI publication series?
• A: Access the on-line submission form

• Q: Obtain an ISBN for my ILRI publication?
• A: Send the title of the manuscript (as will be published) to Tesfaye Jemaneh (t.jemaneh@cgiar.org)

• Q: Select a copyright text and license for my report, photo, PowerPoint presentation or website?
• A: Creative Commons: see standard text

• Q: Upload a document onto the ILRI website?
• A: Most documents are published through Mahider ([http:mahider.ilri.org/| http:mahider.ilri.org]). Many people across ILRI can help with this (Abenet Yabowork, Bizuwork Mulat, Abeba Desta, Tezira Lore, Jane Gitau, Evelyn Katingi, Douglas Ikong'o). Some document types (posters, presentations, etc) are posted to specialized web services - see questions under WEB POSTINGS below.

• Q: Find out about the terms of reference and composition of the ILRI Publishing Committee?
• A: [[3]]

GRAPHICS DESIGN

• Q: Get design advice and assistance for my project (digital colour printing, offset printing, posters, publications, event displays or photography)?
• A: Apollo Habtamu ([a.habtamu@cgiar.org]) in Addis Ababa and Muthoni Njiru ([m.njiru@cgiar.org]) in Nairobi.

ONLINE TRAINING MATERIALS

• Q: Produce some online e-learning materials?
• A: Email Zerihun Sewunet at: [z.sewunet@cgiar.org]

PRINT TRAINING MATERIALS

• Q: Produce some printed training materials?
• A: Email Purvi Mehta-Bhatt at: [p.mehta@cgiar.org]

FRENCH LANGUAGE TRANSLATION

• Q: Get assistance for French-English or English-French translation?
• A: Email Ewen Le Borgne at: [e.leborgne@cgiar.org]

EXTERNAL EDITORIAL ASSISTANCE

• Q: Find a freelance editor, writer, designer, photographer?
• A: Consult information on ILRINet; email Emaelaf Kebede at: [e.kebede@cgiar.org]

How do I use specific communication tools?

ILRI WEBSITE

• Q: Change my team or project pages on the ILRI website?
• A: Depending on your Theme, email [Tezira Lore] - Markets, Gender and Livelihoods Theme; [Evelyn Katingi] - Biotechnology Theme; [Jane Gitau] - People, Livestock and the Environment Theme.

• Q: Edit my personal page on the ILRI website?
• A: Email Liya Dejene at: [l.dejene@cgiar.org]

INTRANET

• Q: Publish an update on ilrinet?
• A: Email Liya Dejene at: [l.dejene@cgiar.org]

WEB POSTINGS

• Q: Publish a presentation or poster on the ILRI SlideShare page?
• A: Email Bizuwork Mulat ([b.mulat@cgiar.org]). Depending on your Theme, email Tezira Lore (t.lore@cgiar.org) - Markets, Gender and Livelihoods Theme; Evelyn Katingi (e.katingi@cgiar.org) - Biotechnology Theme or Jane Gitau (j.w.gitau@cgiar.org) - People, Livestock and the Environment Theme.

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• Q: Publish my photos on the ILRI website [http:www.ilri.org/| www.ilri.org] or ilrinet [[4]]?
• A: Email Liya Dejene at: [l.dejene@cgiar.org]

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• Q: Submit an event to the ILRI calendar?
• A: Email Abeba Asmelash at: [a.asmelash@cgiar.org].

• Q: Submit my report to ILRI’s repository?
• A: In Addis, email Bizuwork Mulat ([b.mulat@cgiar.org]) , Abeba Desta at: [a.desta@cgiar.org] or Abenet Yabowork at: a.yabowork@cgiar.org. Depending on your Theme, email Tezira Lore (t.lore@cgiar.org) - Markets, Gender and Livelihoods Theme; Evelyn Katingi (e.katingi@cgiar.org) - Biotechnology Theme or Jane Gitau (j.w.gitau@cgiar.org) - People, Livestock and the Environment Theme.

WEB PLATFORMS

The overall contact person for this is Tsehay Gashaw.

• Q: Get a general introduction about social media?
• A: Read the social media guide or contact Tsehay Gashaw at [tgashaw@cgiar.org]

• Q: Set up a blog for my project or find out more about blogs and blogging?
• A: Email Tsehay Gashaw at: [tgashaw@cgiar.org]

• Q: Set up a Ning or other community?
• A: Email Tsehay Gashaw at: [tgashaw@cgiar.org]

• Q: Set up a wiki for my group or project?
• A: Email Tsehay Gashaw at: [tgashaw@cgiar.org]

• Q: Find out about Yammer?
• A: Check these simple guidelines and in Addis, contact Tsehay Gashaw at: [tgashaw@cgiar.org] or Zerihun Sewunet at: [z.sewunet@cgiar.org]

• Q: Find out about Twitter?
• A: Contact Susan MacMillan at [s.macmillan@cgiar.org] or Peter Ballantyne at [p.ballantyne@cgiar.org].

• Q: Find out about Slideshare?
• A: Contact Bizuwork Mulat at [b.mulat@cgiar.org] or Zerihun Sewunet at [z.sewunet@cgiar.org].

• Q: Find out about FlickR?
• A: Contact Liya Dejene at [l.dejene@cgiar.org]

• Q: Find out about Blip TV?
• A: Contact ??

• Q: Find out about Podomatic?
• A: Contact ??

• Q: Find out about CGXchange?
• A: Email Ian Moore at: [i.moore@cgiar.org] or visit the CGXchange web page

• Q: Set up a SurveyMonkey survey?
• A: In Addis, email Tsehay Gashaw at: [tgashaw@cgiar.org]. In Nairobi, email Jane Poole at [j.poole@cgiar.org]

GOOGLE APPS

• Q: Find out about Google Docs and Google Sites?
• A: In Nairobi, email Evelyn Katingi at [e.katingi@cgiar.org] or Tezira Lore at [t.lore@cgiar.org]

How do I make use of ILRI communication training services?

• Q: How do I organize a Komms Klinics session?
• A: If you want to host a Komms Klinics for your session contact [Tsehay Gashaw] or [Ewen Le Borgne]. If you want to run a Komms Klinics session visit this Komms Klinics checklist page.

• Q: How do I hear about the Komms Klinics training services?
• A: Visit the ILRI training wiki, read this blog post contact [Tsehay Gashaw] or [Ewen Le Borgne] in Addis Ababa, [Angeline Wafula] or [Evelyn Katingi] in Nairobi.

How do I use ILRI physical facilities?

INFOCENTRE

• Q: What are the opening times?
• A: Nairobi: Monday to Friday 0800 – 1630 hours
• A: Addis Ababa: Monday to Friday 0815 – 1645 hours

• Q: Who can borrow books from the InfoCentre?
• A: Staff members can check out books while external users can use only on the premises. External users can check out books if only their affiliated institution has an Inter-lending agreement with ILRI InfoCentre.

• Q: Book the Addis InfoCentre for a meeting?
• A: Email Abeba Asmelash at: [a.asmelash@cgiar.org]

INTERNET CAFÉs

• Q: Who can use the internet café's?
• A: ILRI staff members, staff members of other CGIAR centres, external registered users, guests, trainees, Post-Doctoral Fellows and consultants are eligible to use the internet café.

• Q: When is the internet café open?
• A: The Internet café is open from Monday to Friday between 0815 and 1630 hours for all users (internal and external); Internal users can access the Internet café 24 hours, from Monday to Sunday and on all public holidays.

How do I fix my ICT issues?

• ===ICT AND COMPUTERS===

Q: Where do I find information about ICT services at ILRI? A: visit the ILRI-ICRAF ICT portal